FAQ

About Peppy Pals

What is Peppy Pals?

Peppy Pals is a series of award-winning, research-based games, e-books, movies and activities designed to teach all children 2-9 years old about Social and Emotional Intelligence through storytelling and humor. In combination with inspirational conversation starters and playful activities, we bridge the gap between children and adults and make it fun and easy to practice EQ together.

Why is it called Peppy Pals?

Peppy Pals means ”encouraging friends” and characterizes the relationship between the friends in Peppy Pals.

Why should I use Peppy Pals?

Sometimes it’s not enough to tell children that “it’s important to be empathetic”, as they may not understand exactly what this means. For adults, many social rules and attitudes discussed in Peppy Pals, such as being a supportive friend or sharing, feel quite obvious. This is because adults have a “backpack” filled with experience and knowledge. Children don’t, and so everything may not be as obvious to them. Through our play-based learning concept, children learn why empathy, emotions, and other social skills are important and how they can use that knowledge in real life.

How can I get involved in Peppy Pals?

We appreciate all the help we can get to make sure every child grows up in a world filled with kindness and empathy. It ranges from just spreading the word about Peppy Pals to more families, schools, and after-school programs, to working as a volunteer, joining our monthly act of kindness or contribute with donations. Together, we can make sure that EQ is regarded as just as important as IQ

Do you have any ideas or would you like to get involved in any other way right now? Contact us at: contact@peppypals.com

How can I introduce Peppy Pals to my preschool/school?

A first step would be to share the information and spread the word about Peppy Pals with teachers, principals or school counselors. Even though they might be working with other SEL/EQ-programs in the classroom, it’s good to be inspired to work with EQ in different ways. It benefits everyone in the long run.

What languages are Peppy Pals available in?

Peppy Pals EQ platform, both the app- and web-version, is available in Swedish and English. Our standalone mobile games are completely language-free and can be downloaded on iOS, Google Play, Amazon Appstore, and Windows Phone worldwide.

About Social and Emotional Intelligence (EQ)

What is Social and Emotional Intelligence (EQ/SEL)?

Emotional Intelligence, or EQ, is an abbreviation of ”Emotional Quotient.” It is a measure of a person’s ability to deal with one’s own and others’ feelings, develop healthy relationships, motivate oneself, deal with adversities and challenges, and to be empathetic. EQ stands for the emotional quotient, compared to IQ, which describes our intelligence quotient.

In international contexts, Social and Emotional Intelligence, or Social and Emotional Learning (SEL), often involves skills such as: communication, conflict management, empathy, problem solving, cooperation and respect for others. The term is commonly used in the school environment.

Who introduced EQ to the world?

The term EQ was coined by psychologists John Mayer and Peter Salovey in the 1990s. A few years later, psychologist Daniel Goleman, Ph.D, published the book “Emotional Intelligence: Why It Can Matter More Than IQ” which concretized the term EQ and made it more widely known to the public.

What areas of EQ does Peppy Pals work with?

At Peppy Pals, we work with the entire spectra of Social and Emotional Intelligence. We follow a model developed by the American research-based organization CASEL in combination with EQ psychologist Bodil Wennberg’s knowledge.

Here is an overview of the areas of expertise included in one or more Peppy Pals scenarios. We also work closely with the global EQ Network 6Seconds and Yale Center for Emotional Intelligence.

Where can I find the latest research about EQ?

There are several leading institutes and organizations studying EQ in everything from leadership, education, psychology to our overall well-being. CASEL, Six Seconds, Yale Center for Emotional Intelligence are just a few examples. World Economic Forum and Harvard Business Review also release regular reports and articles on EQ.

Please feel free to subscribe to our newsletter and follow us on sociala medier to get the latest update on research, news, and inspiration on EQ.

Why is it important to teach children EQ?

Just like math or language, EQ is something we need to practice from early age and throughout life. Our Social and Emotional Intelligence is crucial for managing social, emotional, academic and professional situations in the future. Research also shows that EQ is one of the most important success factors and a cornerstone for our wellbeing. It affects as much as 85% of our future success and prosperity.

EQ also helps children to express and handle their feelings, manage challenges, not give up too early, ask for help and manage stress and anxiety.

Can I improve my EQ as an adult?

Yes, unlike IQ, EQ is dynamic and something we can practice throughout our lives. For example, you can improve your EQ by “checking in” with your feelings and reflecting on how you feel daily, thus gaining greater self-awareness.

Can EQ be measured?

Everyone has a certain level of EQ, but it is not as easy to measure in numbers as IQ. For adults there are a variety of EQ tests, but in order to make a conclusion, you often need to sit down with a professional interpreter or psychologist. The reason is that the test is often a self-assessment of an individual’s own image of himself/herself, and to avoid misinterpretations one needs to dig deeper and understand the answers behind the results in a feedback dialogue.

How can I test my child’s/my students’ EQ-level?

Children’s EQ is constantly evolving. Empathy, for example, is something that children begin to develop around the age of four. Hence, EQ is extra difficult to measure, especially for children as individuals. Moreover, the studies that have measured children’s EQ are done over extended periods and based on an adult’s perception of the child’s EQ. Six Seconds and CASEL are examples of organizations using different research methods to measure children’s EQ.

Information about the Peppy Pals EQ-platform

How does the platform work?

In the Peppy Pals world, there are two different user interfaces, one for children filled with hundreds of fun games, movies, books, and activities related to EQ. This is available both as an app and online. The one for adults contains questions to discuss, fun activities, diplomas and much more to inspire dialogue on EQ between you and your child.

Can I use Peppy Pals material in my own projects?

You’re welcome to use the material and content of Peppy Pals for personal use, together with friends and family members. If you’re working in a school environment, or would like to use the material in other teaching contexts, you need to contact us for more information.

Information about your subscription

How do I get Peppy Pals?

It’s very easy to create an account with us. Just click here, or download the Peppy Pals app free of charge on the App Store. Once downloaded you can create an account in the app and select your payment method.

How much does Peppy Pals cost?

For consumers: Peppy Pals Premium costs $5.99/month, and is a monthly subscription that you can cancel anytime. Peppy Pals Unlimited costs $59.99 and is a one-time payment for the exact same content. With Peppy Pals Unlimited you get $11.98 off. There’s always a 14 day free trial period included in both options.

For educators/school districts: Se mer information för pedagoger, skolor och kommuner här. Peppy Pals Educator Basic costs $299/annual for one educator and one classroom. Peppy Pals Educator Plus costs $369/annual for one educator and four classrooms. If you’re a principal or school district and want to buy more licenses at once, please contact us at contact@peppypals.com for more information.

What’s the difference between Peppy Pals Premium and Peppy Pals Unlimited?

With both Peppy Pals Premium and Peppy Pals Unlimited you’ll get access to the same content and services. The difference is your choice of payment method. With Peppy Pals Premium you pay a smaller amount each month, until you decide to end your subscription. With Peppy Pals Unlimited you make one single payment once and have access to all content, including updates and news, for a lifetime. No extra charges.

How many children can use Peppy Pals at the same time?

You can register up to 4 children on one admin account.

I forgot my password. What do I do?

Click on the button ”Forgot password” and follow the instructions that will be sent to you via email. Your username is the email address you used to sign up.

In the app it says that my payment method has been declined. Why is that?

One reason could be that your billing information is incorrect. You might have to update your expiry date or card number. Read more about payments via iTunes here and Google Play here.

Where can I find my receipts for my subscription?

If you log onto the platform, you’ll find your receipts under “Settings.” If you scroll down to the end, there’s a section called “Payment history” where you can download and print your receipts.

Technical issues

“There’s something wrong with the Peppy Pals app. It’s loading slowly, or not loading at all.”

  • Make sure you have the latest version of Peppy Pals app installed.
  • Remove the apps running in the background, including Peppy Pals, and restart it.
  • Is something wrong with your internet connection? Peppy Pals app sometimes needs internet and/or Wi-Fi connection to function.
  • If all else fails, try reinstalling the Peppy Pals app — don’t worry, you won’t be charged again!
  • Still not working? You’ve probably helped us find a bug with the app (yay!). Please contact our support and we will get right on it: support@peppypals.com

Does Peppy Pals use data/WiFi?

Yes, partly. Peppy Pals app doesn’t require data or WiFi to play pre-downloaded games. Some form of internet connection is required to download games for future offline play.

Cancel my subscription

How do I cancel my subscription?

  • If you’ve created your account via the Peppy Pals website: Log in to your account, go to “Settings.” Under this section you’ll find the option to cancel your subscription.
  • If you’ve created your account via the Peppy Pals app on iTunes: Go into your Settings on your iPhone/iPad, and then to “Itunes and AppStore”. Tap “View Apple ID” and “Subscriptions”. Then click on the Peppy Pals app and manage your subscription from there. If you need more guidance, please click here.
  • If you’ve created your account via the Peppy Pals app on Google Play. Open the Google Play Store, tap the “Menu-bar”, go to your “Account” → “Subscription”. Find the Peppy Pals app and tap cancel. If you need more guidance, please click here.

Will I get a reminder before my free trial period is over?

Yes, we will send an automatic reminder 3 days before your free trial period ends.

Safety

At Peppy Pals we care very much about your privacy. As creators of apps for children, we follow the best practices as specified by the “Know what’s inside” program and aim to comply with The Children’s Online Privacy Protection Act (COPPA). You can read more about it in ourTerms of Service and Privacy Policy.

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